Building Trusted Connections

This year, iovation is excited to bring the 7th European Fraud Force Summit to the beaches of Barcelona! Join us for three days of educational sessions, information sharing and building trusted connections. Professionals across multiple industries will gather to discuss how they are building a consumer centric business to give their customers an unbeatable experience while giving them the protection they require.

Connect with Experts

Session topics include strategies for improving the consumer experience especially in the mobile channel, hearing what other top tier businesses are doing to put their customer first while protecting their bottom line, and how companies can meet various regulatory requirements without negatively impacting their business. Additionally, you’ll hear from iovation experts on what we see in the future of fraud prevention, risk mitigation and customer authentication.

Barcelona Skyscraper

Hotel Arts Barcelona

The summit will be held at Hotel Arts Barcelona. A beautiful Ritz Carlton hotel situated on the beaches of Barcelona and a stone’s throw away from the historic city center. We hope our guest take advantage of the beautiful property and stay the weekend. Guests who reserve hotels before April 30th will secure the discounted hotel rate for the weekend. 

Hotel Arts Pool

Pricing

Your conference pass includes:

  • Welcome Reception
  • Keynote Presentations
  • Breakout Sessions
  • General Sessions
  • Breakfast, Lunch, and Dinner
  • Final Night Party
75€

Expired March 22nd

Pre-Registration Offer Expired
95€

Expires April 19th

Early-Bird Register Now
195€

Expires May 24th

Standard Register Now
Hotel Arts Barcelona map
Hotel Arts Barcelona

Marina 19-21 08005
Barcelona, Spain

+34 932 211 000
www.hotelartsbarcelona.com

Reserve your hotel room at the dedicated rate of 365€/night + VAT by using this dedicated booking link or by calling the Hotel Arts Barcelona at +34 932 211 000 and reference the 'Fraud Force Summit Barcelona 2019.' The discounted rate expires on April 30th. 

Keynote Speaker

Julie Conroy

Research Director, Retail Banking & Payments, Aite Group

As Research Director of Aite Group’s Retail Banking & Payments practice, Julie Conroy covers fraud, data security, and anti-money laundering issues. She has more than a decade of hands-on product management experience working with financial institutions, payments processors, and risk management companies, including a number of years leading the product team at Early Warning Services. Julie is often quoted in numerous media outlets, including The Wall Street Journal, U.S News and World Report, American Banker, and the New York Times.  Julie is fluent in Spanish and holds an M.A. in International Policy from the Monterey Institute of International Studies and a B.A. in Business Administration from the Michigan State University Honors College.

 

Julie Conroy

Session Themes

Protection

Protect your consumer accounts.

Experience

Enhance the consumer experience.

Reputation

Track and share consumer reputation.

Agenda

Speakers, hands-on workshops, and educational breakout sessions.

Day 1: May 22nd Day 2: May 23rd Day 3: May 24th
Day 1
Meet Your Customer Success and Account Management Teams

Are you interested in a 45-minute session with your Customer Success Manager and Account Manager? Make the most of your time at Fraud Force by getting one-on-one meeting time with your iovation team members. Book a time with them soon as meeting space will fill up fast. 

Day 1
Welcome Reception

Welcome to iovation's Fraud Force Europe taking place in beautiful Barcelona, Spain. Join us at the Welcome Reception for drinks, cocktails and conversations as we kickoff the 2019 conference. Stay tuned for more details on the location of the event. 

Day 2
Registration & Breakfast

Breakfast and registration will be open from 7:30 - 9:00. Make sure to check-in and get your breakfast and coffee before the first session kicks off at 9:00. 

Day 2
iovation Keynote
Greg Pierson, CEO and Co-Founder, iovation
Day 2
Guest Speaker: Keynote Address

Stay tuned for the Fraud Force Barcelona keynote speaker. 

Day 2
Networking Break

Get a quick snack and meet with iovation at the dedicated table in the foyer to learn about opportunities we have available for customers - and learn about new programs. 

Day 2
iovation's Product Vision and Near Term Feature Enhancements

Join iovation's VP of Product Marketing to learn what iovation is doing to continually innovate and deliver robust and impactful products to help businesses mitigate fraud and enhance the authentication and authorization process for good customers. In this session you will learn more about iovation's vision as well as hear what you can expect to see in the coming months and what is on the immediate roadmap. This session will be interactive and will allow for further discussion on what you, our customers, are hoping to gain from the iovation product suite. 

Day 2
Lunch
Day 2
Optimize your Mobile Channel

It's no doubt that consumers interact more with the mobile channel than any other channel - and it's only going to increase. How are you optimizing your mobile channel to give your consumers the experience they want without sacrificing the security you require? What are you doing to streamline the login / authorization process to minimize frustration and friction? Hear from an iovation customer on the ways they've been able to protect their consumers while giving them an optimal mobile experience.

Day 2
Machine Learning to Deliver a True VIP Experience

Take the guesswork out of separating the good from the great. Most businesses have their VIP customers that they want to ensure receives world-class service, offers and experience. In this session you will learn how Machine Learning gives companies the ability to easily identify who VIP customers and offer those individuals a unique and personalized experience. 

Day 2
Reduce Call Center Traffic and Enhance Trust when Customers do Call

It can be challenging to think of certain channels, like the call center, as one that can help mitigate fraud for your online business. However, there are many ways to reduce your call center traffic while mitigating online risk - and when customers do call in, how will you enhance their trust and satisfaction? Join this session to learn how an iovation customer has tackled this challenge with great success. 

Day 2
Networking Break
Day 2
Emerging Fraud Workshop

Learning from your peers in the industry is one of the best ways to evolve and tackle new and emerging challenges. In this workshop you will have the opportunity to learn and share with others in your industry specific fraud cases you are working on, tools you are currently leveraging in your overall fraud suite, key risk indicators that you look out for, and your method for reporting back on the fraud you combat. 

Day 2
Fighting Fraud - Stories from the Trenches

One of the greatest benefits of Fraud Force is the ability to hear from your peers. In this session you will hear from two iovation customers and their respective Customer Success Manager on a specific fraud case they tackled. You will hear which risk indicators they saw, the patterns and anomalies that were uncovered, the tools they used in their investigative process, the potential loss they saved and their key findings from the case. 

Day 2
Dinner Party

We work hard. We play hard. After a day of educational sessions, roundtable discussions, and sharing with your peers, it's time to let your hair down and have some fun! Join us for the Fraud Force Europe dinner party. A full dinner and cocktails will be provided along with great conversations and opportunities to network with your peers. 

Day 3
Breakfast
Day 3
Welcome & Recap
Greg Pierson, CEO and Co-Founder, iovation
Day 3
The Future of Fraud
Day 3
Emerging PSD2 Requirements and What it Means to You
Day 3
Why Account Takeover is Really a Fraud Problem
Day 3
Device Risk Insights - From Location to Botnets
Day 3
Guest Speaker: Keynote
Day 3
Final Remarks
Day 3
Credit Report Providers - User Group

Immediately following Fraud Force Europe, iovation will be hosting a Credit Report Providers user group for those in the industry to spend a bit more time discussing the hurdles and challenges they face - and how they can work together to mitigate fraud and risk.  

Protection

Protect your consumer accounts.
Day 3
Emerging PSD2 Requirements and What it Means to You
Day 3
Why Account Takeover is Really a Fraud Problem
Day 3
Device Risk Insights - From Location to Botnets

Experience

Enhance the consumer experience.
Day 2
Optimize your Mobile Channel

It's no doubt that consumers interact more with the mobile channel than any other channel - and it's only going to increase. How are you optimizing your mobile channel to give your consumers the experience they want without sacrificing the security you require? What are you doing to streamline the login / authorization process to minimize frustration and friction? Hear from an iovation customer on the ways they've been able to protect their consumers while giving them an optimal mobile experience.

Day 2
Machine Learning to Deliver a True VIP Experience

Take the guesswork out of separating the good from the great. Most businesses have their VIP customers that they want to ensure receives world-class service, offers and experience. In this session you will learn how Machine Learning gives companies the ability to easily identify who VIP customers and offer those individuals a unique and personalized experience. 

Day 2
Reduce Call Center Traffic and Enhance Trust when Customers do Call

It can be challenging to think of certain channels, like the call center, as one that can help mitigate fraud for your online business. However, there are many ways to reduce your call center traffic while mitigating online risk - and when customers do call in, how will you enhance their trust and satisfaction? Join this session to learn how an iovation customer has tackled this challenge with great success. 

Reputation

Track and share consumer reputation.
Day 2
Emerging Fraud Workshop

Learning from your peers in the industry is one of the best ways to evolve and tackle new and emerging challenges. In this workshop you will have the opportunity to learn and share with others in your industry specific fraud cases you are working on, tools you are currently leveraging in your overall fraud suite, key risk indicators that you look out for, and your method for reporting back on the fraud you combat. 

Day 2
Fighting Fraud - Stories from the Trenches

One of the greatest benefits of Fraud Force is the ability to hear from your peers. In this session you will hear from two iovation customers and their respective Customer Success Manager on a specific fraud case they tackled. You will hear which risk indicators they saw, the patterns and anomalies that were uncovered, the tools they used in their investigative process, the potential loss they saved and their key findings from the case.