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Two days in London.

Please join us for our 4th annual summit in Europe. Our London summit will bring together iovation’s European users for two days of learning and information sharing. Professionals from the insurance, finance, retail, gaming, travel and community sectors will gather to discuss what types of fraud and abuse they are seeing and how they are combating the latest threats. You’ll learn what measures they have put in place to enhance their customer experience and offer trustworthy customers a more streamlined experience.

London Collage


Your conference pass includes:

  • Welcome Reception
  • General Sessions & Keynote Presentations
  • Breakout Sessions
  • Final Night Party
  • Breakfast, Lunch and Dinner

Conference Pricing:



Park Plaza Victoria London
239 Vauxhall Bridge Road
London SW1V 1EQ
United Kingdom

+44 (0) 84 4415 6750



Prepare yourself for unforgettable speakers, hands-on workshops, educational breakout sessions and stimulating conversations.

Day 1 - Tuesday, May 16 Day 2 - Wednesday, May 17

Breakfast & Registration

Breakfast and registration will take place in the Edward Foyer.

Welcome to Fraud Force London

Greg Pierson

Greg Pierson CEO & Founder, iovation

Hear from iovation's CEO & Founder, Greg Pierson as he welcomes you to iovation's annual Fraud Force London!

Keynote Address - Cyber Security: The Human Factor

Misha Glenny

Misha Glenny Author, Journalist, & Cyber Security Expert

Join us in the Albert Suite as Misha Glenny looks at the great paradox of cyber security. It is one of the fastest growing industries in the world but despite all the investment into research and the extraordinary innovation in security products, the greatest vulnerability of all remains we human beings. By looking at the failure of communication in cyber security, the motivation of hackers and today's unstable geo-political environment, Misha offers a fresh, unusual and highly entertaining approach to understanding the human factor in cyber security.

Faces of Fraud Panel - Real Stories from the Front Line

Jonathan Frost Program Director - Action Fraud NFIB

Moderator Jonathan Frost will discuss recent fraud stories with panelists Katherine Hudson, Senior Fraud Commercial Manager at EE, Elif Kayhan, Head of Fraud Analysis UK & IPB EMEA at Citibank UK, and Liam Church, Account Security Manager at Ladbrokes Coral Group. 

Networking Break

Working at the Convergence of Fraud and Security

Michael Thelander

Michael Thelander Sr. Director of Product Marketing iovation

The disciplines of identity proofing, authentication and fraud detection are moving closer together, centered on the many devices our customers use to engage with us. Where will this convergence take us, and how will it change your work a year or five years from now?  

Moving Beyond a Fraud Tool - Data Insights to Leverage Across Your Business

Andrew Sacre

Andrew Sacre Product Owner, Fraud Strategy & Payments Sky Betting & Gaming

Headquartered in Leeds, Sky Betting & Gaming was formed in 2001 and has since grown to become one of the UK’s leading online bookmakers, with a team of 1000 employees and a strong track record of innovation. Hear from Andrew Sacre how to leverage data insights across your business.

Standing Lunch & Networking

iovation Product Roadmap

Dwayne Melancon

Dwayne Melancon VP of Product iovation

Get a sneak peek into iovation's product roadmap including updates on ClearKey, LaunchKey, SureScore, and Fraud Prevention. You'll have time to provide feedback and ask questions to Dwayne during this session. 

Biometrics: Beyond Data

John Marsden

John Marsden Head of ID and Fraud Equifax UK

Unlocking the Full Potential of Your Consumer Data with Device ID

Kathryn Goma Fraud Analyst Klarna

The device ID has become a key element in identifying a consumer or behavior. Tieing consumers and devices together enables Klarna to connect the dots and accurately link attributes and insights from historical and real-time data together, creating a more frictionless consumer journey while catching more fraud.

Networking Break

Building Unstoppable Rules to Thwart Sneaky Attacks

Matthew Wilson

Matthew Wilson Senior Client Manager iovation

Matt Wilson will be talking about best practices in building business rules to thwart attacks. 

Fraud Prevention: Machine Learning Powered by Human Insights

Eddie Glenn

Eddie Glenn Product Marketing - Fraud Solutions iovation

What if you could predict the outcome of any given online transaction, even if you have absolutely no experience with the particular customer involved in the transaction? By analyzing device, transaction, contextual, and behavioral indicators, you can predict if a transaction can be trusted or will eventually become fraudulent. Using this intelligence, you're able to offer additional incentives to your best customers, block fraudsters, and prioritize your manual review queues.

Closing Remarks

Greg Pierson

Greg Pierson CEO & Founder, iovation

That's a wrap for day one! Join us for the evening cocktail reception immediately following at Greenwood.

Networking Reception

The Tuesday night networking reception will be held upstairs at Greenwood on 170 Victoria Street, London, SW1E 5LB. It's conveniently located opposite one of the Victoria underground entrances.


Join us for breakfast in the Edward Foyer.

CEO Fireside Chat

Chris Monk

Chris Monk Manager, Fraud & Debt Recovery Unit The AA

iovation CEO Greg Pierson will be spending time with Chris Monk, Head of AA Fraud and Debt Recovery, and Stephanie Driscoll, Fraud Operational Manager at The AA. This fireside chat will cover how they have successfully been combating insurance fraud, policy fraud, ghost broking and more. 

Building a Solid Business Case by Calculating Your ROI

Eddie Glenn

Eddie Glenn Product Marketing - Fraud Solutions iovation

Are you constantly battling for budget to justify your fraud prevention and detection tools?  In this session, we’ll examine a quantitative approach for showing return on investment for your fraud prevention efforts.

The Benefit of Multiple Touch Points

Iain Jones

Iain Jones Financial Crime Insight Manager esure

Iain Jones, Financial Crime Insight Manager at sure will be sharing an overview of all of the different integration points they use to assess whether or not an activity is risky. esure Group is a leading provider of car, home, travel and pet insurance under the esure and Sheilas’ Wheels brands. Price comparison website Gocompare is a fully owned subsidiary of the group. Through their insurance brands they provide cover for around two million customers and Gocompare offers price comparison services on over 40 products including financial services, travel and business products, plus utilities and other household services.

Networking Break

Inside the Minds of Hackers and How to Stay One Step Ahead

Dwayne Melancon

Dwayne Melancon VP of Product iovation

Reducing Fraud Losses on Internet-Based Consumer Loans

Edward Vauhan

Eddie Vaughan UK Financial Crime Manager Ikano Bank

Hear how Ikano Bank used iovation to immediately reduce fraud losses by 86% in a financial quarter from organized criminality. In addition, learn how iovation can be used beyond fraud in areas such as Anti-Money Laundering and Counter-Terrorism Financing (CTF) frameworks.

Fraud Prevention in the Era of GDPR: Best Practices

Mark Weston

Mark Weston Data Protection Officer iovation

The Biggest Change in Data Privacy for a Generation: This shouldn’t hinder fraud investigations, should it? Mark Weston will cover the big changes ahead for data privacy and talk about the specific call outs for fraud and authentication and best practices. 

Lunch & Networking

Stopping Fraud Using Device Risk Profile Rules

Celine Vallet

Céline Vallet European Client Group Manager iovation

Learn how Risk Profile Rules help assess potential risk and allow for real time decisioning based on the risk level. We'll look at how to test the rules first to ensure optimization of the results.

Introducing the New iovation Community

Connie Gougler Marketing Sq

Connie Gougler Director of Digital & Demand iovation

We are excited to announce that we are improving your community! We’ve invested in a new platform that will significantly enhance your experience. Hear what's coming, see a preview, learn about the new "Ideas" section, and get set to engage in meaning conversations once again in late May!

The Move to Dynamic Authentication

Michael Thelander

Michael Thelander Sr. Director of Product Marketing iovation

Hear how advances in Dynamic Authentication are enhancing customer experience while stopping fraudsters. Michael Thelander will discuss how to combine two or more authentication and authorization technologies that seamlessly delivers the right level of authentication based on perceived risk. Typically, there is a lightweight, transparent method, like device-based authentication, coupled with a robust and interactive solution like mobile multifactor authentication. When these two are bound by a common policy, different authentication factors can be required from the user at different touchpoint in an online session, not just a login.

Closing Cocktail Reception

The closing reception will take place in the TOZI Bar located at 8 Gillingham Street, London SW1V 1HJ.

Interested in Speaking?

Are you interested in sharing your thought-provoking, industry-leading expertise with your peers? This is a great opportunity to ​share your knowledge with other leaders. Contact us with your topic and a short description of your session.

Contact Us

Become a Sponsor

There are many great opportunities to sponsor Fraud Force London, New York, or both. Contact us to find out what those opportunities are and receive a prospectus.

Contact Us
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